Hi, I’m Jontae. I help make technology feel less stressful.
I’m a professional IT Technician and the founder of Friendly Tech Concierge, a local Las Vegas service for people who want patient, trustworthy help with everyday technology.
If your printer will not print, your phone feels confusing, your Wi-Fi keeps dropping, your smart TV will not cooperate, or you are worried about passwords and scams, I can help you sort through it calmly.
Why I started Friendly Tech Concierge.
Technology support should feel helpful, respectful, and easy to understand. Too often, it does not.
I have seen people avoid asking for help because they are afraid of looking foolish. I have seen families lose hours trying to solve simple tech problems. I have seen seniors feel left behind when phones, apps, passwords, and online accounts change faster than anyone explains them.
Friendly Tech Concierge was created for those moments.
My goal is to give you a calm, trustworthy person to call when technology gets frustrating, confusing, or overwhelming.
The service is built around one simple idea:
You should not have to feel embarrassed just because technology is not working.
I will meet you where you are, explain what I am doing, and help you feel more comfortable using the technology already in your home.
Who I help.
Friendly Tech Concierge is designed for people who want practical help without being rushed, judged, or talked down to.
Seniors & Retirees
Patient one-on-one help with phones, tablets, computers, printers, streaming, passwords, and online safety.
Adult Children Helping Parents
If your loved one lives in Las Vegas, I can provide trusted in-home help and, with permission, keep you updated.
Busy Adults
For people who do not have time to fight with setup, Wi-Fi, printers, apps, smart TVs, or account issues.
Non-Technical Households
Friendly support for anyone who wants technology explained clearly and fixed without confusion.
Families Helping From Afar
A practical visit summary can help everyone understand what was fixed, what still needs attention, and what I recommend next.
People Nervous About Scams
Support for suspicious popups, fake support calls, account concerns, and safer technology habits.
No rushing. No jargon. No judgment.
That is not just a slogan. It is how the appointment should feel. You can ask questions, take notes, slow down, or ask me to explain something again.
What makes this different.
The visit should feel more personal than a repair ticket and more useful than someone quickly fixing the issue without explaining anything.
I listen first
You can describe the problem in normal words. I will ask questions, confirm what you need, and explain the likely next step.
I explain as I go
I will tell you what I am checking and why, without overwhelming you with unnecessary technical details.
I leave things clearer
When the visit is finished, the goal is for you to understand what was done and what to do next if the issue returns.
For families helping from afar.
If you are trying to help a parent, grandparent, or loved one with technology from another city, I know how stressful that can be.
With the customer’s permission, I can share a simple visit summary so everyone understands what was fixed, what still needs attention, and what I recommend next.
Services intentionally not offered.
Friendly Tech Concierge focuses on safe, practical in-home setup, troubleshooting, education, and everyday technology support. I do not provide:
- Phone screen repair
- Laptop screen replacement
- Keyboard replacements
- Board-level repair or soldering
- Complex hardware rebuilds
Serving the Las Vegas Valley.
Friendly Tech Concierge serves seniors, retirees, families, and busy professionals throughout Las Vegas, Summerlin, Henderson, North Las Vegas, Spring Valley, Enterprise, and nearby communities.
Scheduling: Appointments are available on weekends with limited evening availability. Advance scheduling is recommended.
Need honest tech help?
If you are looking for patient support, clear explanations, and technology help without embarrassment, I would be glad to help.